We want you to be happy with your purchase. We strive to provide only the best quality goods to you and if you are not happy with any aspect, please get in touch with us within 7 days of delivery. You can call us on (07) 578 8388 or email us at firstname.lastname@example.org or visit us in store at Store 1, 683 Cameron Road, Tauranga.
Made To Order and Pre-Orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. We do not take any responsibility and are unable to provide a refund if the furniture does not fit in your space or if you change your mind, so please choose carefully.
As the majority of our leather furniture and NZ made fabric furniture is made to order for each customer, we will work with you on finding a resolution on the rare occasion that the product is faulty, i.e. repair of the item. If the item has been damaged during transit, we will work with you and the trucking company to find a resolution. Please get in touch with us within 7 days of delivery. You can call us on (07) 578 8388 or email us at email@example.com.
RETURNS - STOCK OCCASIONAL FURNITURE
We are unable to provide exchanges or refunds on these items for 'change of mind' purchases due to the risk of damaging the surfaces of the furniture in transit.
RETURNS - HOMEWARES/ACCESSORIES
Homewares and accessories that we regularly keep in stock may be exchanged or a credit note given for ‘change of mind’ purchases, at our discretion. Please note that refunds for ‘change of mind’ purchase and any shipping costs are non-refundable. No refunds or exchanges will be given on special or custom orders.
Final sale and clearance items purchased in store or online are non-returnable and non-refundable