We want you to be happy with your purchase. We strive to provide only the best quality goods to you and if you are not happy with any aspect, please get in touch with us within 7 days of delivery or purchase. Please email us at email@example.com with the details + images of the item.
RETURNS - MADE TO ORDER/PRE-ORDER FURNITURE
Made To Order and Pre-Orders for furniture begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time.
We do not take any responsibility if the furniture does not fit in your space or if you change your mind, so please choose carefully and we always encourage measuring your space prior to ordering.
As the majority of our leather furniture and NZ made fabric furniture is made to order for each customer, we will work with you on finding a resolution on the rare occasion that the product is faulty, i.e. repair of the item. If the item has been damaged during transit, we will work with you and the trucking company to find a resolution. Please email us at firstname.lastname@example.org with the details + images of the item.
RETURNS - STOCK FURNITURE
We are unable to provide exchanges or refunds on these items for 'change of mind' purchases.
RETURNS - HOMEWARES/ACCESSORIES
Homewares and accessories that we regularly keep in stock may be exchanged or a credit note given for ‘change of mind’ purchases, at our discretion. Please note that we cannot refund for ‘change of mind’ purchases. Any shipping costs will be at the customer’s expense.
No refunds or exchanges will be given on special or custom orders.
RETURNS - SALE & CLEARANCE ITEMS
Final sale and clearance items purchased in store or online are non-returnable and non-refundable.