Terms & Conditions

RETURNS 
We want you to be happy with your purchase. We strive to provide only the best quality goods to you and if you are not happy with any aspect, please get in touch with us within 7 days of delivery. You can call us on (07) 578 8388 or email us at info@furnish.co.nz or visit us in store at Store 1, 683 Cameron Road, Tauranga. 


MADE TO ORDER FURNITURE/PRE-ORDER FURNITURE
Made To Order and Pre-Orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. We do not take any responsibility and are unable to provide a refund if the furniture does not fit in your space or if you change your mind, so please choose carefully. 


As the majority of our leather furniture and NZ made fabric furniture is made to order for each customer, we will work with you on finding a resolution on the rare occasion that the product is faulty, i.e. repair of the item. If the item has been damaged during transit, we will work with you and the trucking company to find a resolution. Please get in touch with us within 7 days of delivery. You can call us on (07) 578 8388 or email us at info@furnish.co.nz


STOCK FURNITURE/HOMEWARES/ACCESSORIES
Items of furniture that we regularly keep in stock or homewares/accessories may be exchanged or a credit note given for ‘change of mind’ purchases, at our discretion. Please note that refunds for ‘change of mind’ purchase and any shipping costs are non refundable.


AVAILABILITY
If for any reason the item you purchase online is no longer available, we will contact you and arrange a refund.


PRICING
All prices displayed are in NZD and includes 15% GST. FURNISH reserves the right to change pricing at any time and without prior notice.


CANCELLATION POLICY
Custom order production begins immediately following the transaction being processed and therefore we are unable to cancel, change, return or refund on these orders at any time.


PRIVACY POLICY
Furnish respects your right to privacy. We have designed our website so that no personal identifiable information is displayed online or is accessible to the general public. Once you choose to provide us personally identifiable information (any information by which you can be identified), you can be assured that it will only be used to support your customer relationship with FURNISH.


WHAT WE COLLECT
We do not keep a copy of your credit card details on our server or premises. That information is held by our Gateway provider that has been certified by the major credit card companies. From time to time, FURNISH may ask individuals, prospects and customers to provide personal information that will help FURNISH efficiently perform various business transactions. The types of personal information collected at these pages are name, contact and billing information, birth date, transaction. In order to tailor our subsequent communications to you and continuously improve our products and services, we may also ask you to provide us with information regarding your personal or professional interests, demographics, experience with our products, and contact preferences. Some FURNISH web pages may also contain cookies, a technology used to customise web content to better meet your needs. You can set your browser to notify you when you receive a cookie, giving you the chance to choose whether to accept it or not.


HOW WE USE YOUR INFORMATION
FURNISH uses your information to better understand your needs and provide you with better service. Specifically, we use your information to help you complete a transaction, to communicate back to you, to update you on service and benefits, and to personalise our web sites for you. Credit card numbers are used only for payment processing and are not retained for other purposes. From time to time, we may also use your information to contact you for market research or to provide you with marketing information we think would be of particular interest. At a minimum, we will always give you the opportunity to opt out of receiving such marketing contact.


WHO WE SHARE IT WITH
FURNISH will not sell, rent, or lease your personally identifiable information to others. Unless we have your permission or are required by law, we will only share the personal data you provide with other FURNISH entities and/or business partners who are acting on our behalf for the uses described above. Such FURNISH entities and/or business partners, including those in New Zealand and/or any other countries, are governed by our privacy policies with respect to the use of this data and are bound by the appropriate confidentiality agreements. Links to third party web sites on the site are provided solely as a convenience to you. If you use these links, you will leave the FURNISH site. FURNISH has not reviewed all of these third party sites and does not control and is not responsible for any of these sites, their content or their privacy policy. Thus, FURNISH does not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party sites linked to this site, you do this entirely at your own risk.


CHOICES ON THE USE OF PERSONAL INFORMATION 
FURNISH will not use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without first letting you know and offering you a choice. Your permission is always secured first, should we ever share your information with third parties that are not acting on our behalf and governed by our privacy policy.


DISCLAIMER
While we strive at all times for our website information/images and specification sheets to be accurate, errors may occur from time to time and we reserve the right to correct this and/or update this information at any time. 

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