FAQ

WHAT PAYMENT METHODS DO YOU ACCEPT?

Our store accepts cash, Eftpos, credit card (Visa, Mastercard, Amex and GEM Visa) and Q Card and Gem CreditLine finance cards. For online sales you can pay by credit card (Visa, Mastercard, Amex and GEM Visa).

DO YOU OFFER INTEREST-FREE TERMS?

Yes we do and we accept Gem CreditLine and Q Card. Ask in store for any current offers.

HOW LONG WILL MY DELIVERY TAKE?

It depends on what you have purchased and where in NZ the delivery address is. For accessories and homewares, they will be couriered to you within 1-2 business days. For furniture, the fabric our helpful staff will confirm a delivery timeframe for you.

CAN I RETURN MY ORDER IF I CHANGE MY MIND?

Made to Order Furniture: Made To Order and Pre-Orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. We do not take any responsibility and are unable to provide a refund if the furniture does not fit in your space or if you change your mind, so please choose carefully. 

Stock Furniture: We are unable to provide exchanges or refunds on items of furniture for 'change of mind' purchases due to the risk of damaging the surfaces of the furniture in transit.

Homewares/Accessories: Refunds will not be given on ‘change of mind’ purchases or on those items which have been specially ordered in for you.

HOW IS DELIVERY COST CALCULATED?

The cost for furniture delivery, is calculated by the item’s CBM (cubic meterage)/destination. While we have done our best to calculate freight rates for each region, if the final destination is rural, remote or has difficult access we may need to pass on an extra charge for this. For small accessory items, the courier cost is a flat rate of $10.00.

CAN I PICK UP MY ORDER?

Yes you may pick up your order. Please convey this to us at the time of purchase and we will let you know where your item/s can be picked up from in Tauranga.

DO YOU HAVE A LAYBY SERVICE?

Yes we offer this service in store, please feel free to contact us to discuss your requirements. Layby’s must be paid off within 4 weeks and we require a 30% deposit to secure your items.

I WANT TO PURCHASE A PIECE OF FURNITURE THAT I'VE SEEN IN STORE, BUT IT'S NOT ON YOUR WEBSITE, HOW DO I BUY IT?

Please feel free to contact us to discuss your requirements. If it is for lounge furniture we can process your order to be made if it’s not in stock. If it is for occasional/dining furniture, we can advise if it’s in stock or when it is due in.

CAN I CUSTOMISE MY FURNITURE ONLINE?

Due to the huge potential of variations in customising, we only offer the set models that we show online. Please feel free to contact us to discuss your requirements.

DO YOU SELL GIFT VOUCHERS?

Yes we certainly do! We can do Gift Vouchers to any value. At present we can only sell these in store so please contact us for assistance. Vouchers can be mailed out to the receiver or picked up in store. Gift Vouchers are valid for 1 year from the date of purchase.

Join our Mailing List

Sign up to receive our email updates

Search our store